Jiawei’s lithium-ion battery after-sales service center is committed to providing high-quality products and services for the national new energy power battery customers, associated with our consistent goal to keep upgrading quality of services to approach ‘green travel’. Jiawei’s after-sales service center is constructed by a team of skilled and experienced after-sales engineers, providing customers with 24-hour, timely and efficient after-sales service, to ensure the efficient operation of every new energy automobile with jiawei’s battery.

7x24 Hours Service: 7 days 24 hours affordable services to ensure real-time reception.

Response mechanism regarding on different malfunction levels

1Level I: emergency. Hardware or system problems occurred and caused vehicles to stop running and unable to work.

Respond in 5 minutes

Set up service network station in major counties and solve problems within 72 hours.

2Level II: serious. Failure of some parts and degradation of system performance, normal operation is not affected.

Respond in 5 minutes

Professional service team constructed by 500+ engineers to solve the malfunction within 8 hours.

3Level III: very serious. System confusion or warning, vehicles can be operated continuously and performance is not affected.

Respond in 5 minutes

Professional service team constructed by 500+ engineers to solve the malfunction within 2 hours.

Service Flow

1

Registration

After the user complaint has been processed Customer Service department should follow Customer service complaints and tracking form The Content Collation registration
2

Order Creation

Customer registration form transferred to the after-sales department within 30 minutes ,Hand over to the engineer
3

Repairment

National after-sales service headquarters adopts the principle of proximity,Send an engineer to leave within 2 hours
4

Feedback

In the seven days after the repair process, Return visit and registration of the return visit
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