> Service & Support>Customer Service

Jiawei products - through rigorous testing of multi-channel detection equipment superior products

adhere to the " customer-centric " three service principles :
one I sell , I service
two I installed my service
three responsible in the end , satisfied. ..

products sold solemn promise :

a user performance failure in normal use , the Company is committed to the following warranty service , warranty period from the date of purchase :
Electronic products: electronic parts, remote control module, transformers, electrical box Warranty 24 months ;
Bracket Warranty 12 months ;
Energy saving lamp warranty 12 months ;
Source categories: Fluorescent with conviction by 12 months ; halogen lamps and crystal lamp warranty 6 months ; LED light source ( with driver ) 2-year warranty , LED light source (without driver ) Warranty 1 year ;
Electrical products : Electronics Warranty 12 months ; non- electronic warranty of 12 years ;
Emergency lights : 2-year warranty ;
Yuba : heating bulbs , heating pipes , motors , PTC heater 3-year warranty ;
Exhaust fan : 1 year

two non- warranty service
1 , beyond the product warranty period of the product ;
2 , resulting from the use , maintenance, damage caused by improper storage (not by product specification requirements to install, use , etc., of any improper use , for example: pick the wrong line , high voltage above 250V , rated load and non- use of the environment , such as special exception high temperatures, flooding , erosion , etc. );
3 , force majeure , such as floods , fires, earthquakes , lightning ;
4 , beyond our original equipment products, such as our light source supporting the use of other companies , such as electronic parts ;
5 , unauthorized demolition, alteration products, or altered certificate.

 

+86-755-28114386